Terms of service

Terms of Use 

Version 1.00 

Date: 01/08/2026 

Welcome to Alore!  

Please note that this website - https://alore.in/ (hereinafter referred to as the “Platform”) belong to and is operated by M/s Alore Apparel Private Limited, having registered address at H. No 23, Green Woods, L/O, Sacred Heart Road, Devasandra, Bangalore, Bangalore North, Karnataka, India, 560036 (hereinafter referred to as the “Alore,” Company," "We," "Us," or "Our"). The Platform facilitates the marketing, sale, design, and manufacturing of clothing and apparel and operates as an inventory-based e-commerce entity (the "Services"). 

 

1. Acceptance of Terms  

These Terms of Use ("Terms") govern your access to and use of the Platform. By accessing, browsing, or using the Platform, or by engaging our Services in any capacity, you (the "User," "Customer," or "You") unequivocally agree to be bound by these Terms, along with our Privacy Policy and any other applicable policies incorporated herein by reference.  

If you do not agree with any provision of these Terms, you must immediately cease your use of the Platform. Alore reserves the right to amend, modify, or update these Terms at its sole discretion to reflect changes in the law or business operations. Continued use of the Platform following any modifications constitutes your acceptance of the revised Terms.  

The User must ensure that they are either legally competent to use this Platform and enter into an agreement with Alore, or are using this Platform under the direct supervision and consent of their legal guardians.  

2. Commissioning of User Account 

To avail of our Services, you may be required to create an account on the Platform. You represent and warrant that all information provided for the creation of said account, including your legal name, contact details, shipping address, and sizing preferences, is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your account credentials and password. The Company shall not be liable for any unauthorised access or orders placed through your account resulting from your failure to secure your credentials. You agree to notify the Company immediately of any suspected unauthorised use of your account. 

3. Engaging in Services  

As Alore specialises in ready-to-wear clothing, our products are pre-manufactured and held in our inventory. All orders are fulfilled from our existing stock and are strictly subject to product availability at the time your order is confirmed, and payment is received. Accordingly, you may select from the available standard sizes as per our size chart before availing the Services and placing any order. 

4. Measurement Tolerance and Design Variance  

While we make our best efforts to provide our Services, you understand and agree that every order is subject to minor variations in colour, weave, design, and fitting, which are a mark of authenticity and not a flaw; such variations do not constitute a defect under any circumstances.  

5. Pricing, Invoicing, and Payments 

5.1. Pricing and Taxes: All prices displayed on the Platform are quoted in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless explicitly stated otherwise. The Company reserves the right to modify prices, introduce new fees, or alter promotional discounts without prior notice. 

5.2. Order Confirmation: An order is deemed legally accepted and a contract formed only when the Company dispatches a formal order confirmation email containing the invoice. Fulfilment of order begins immediately upon this confirmation. 

5.3. Payment Methods: You may choose to pay via secure, RBI-compliant third-party payment gateways or via Payment on Delivery (PoD), subject to serviceability thereof in the location of the Delivery. The Company does not store your sensitive financial data. 

5.4. Payment on Delivery (PoD) Terms: If you select PoD as the payment method, pay the exact invoice amount to the delivery partner upon receipt of the order. The Company reserves the right to restrict PoD options inter alia for high-value orders, specific delivery pin codes, or user accounts with a history of rejected deliveries. An additional non-refundable handling or convenience fee may be applied to PoD orders, which will be clearly disclosed at the checkout page prior to order confirmation. 

6. Cancellation, Return, and Refund 

Any cancellation, return, or refund of any order shall be governed by the Cancellation, Return, and Refund Policy, which shall be read in reference to these Terms.  

7. Delivery and Shipment 

Delivery and Shipment of any order shall be governed by the Delivery and Shipment Policy, which shall be read in reference to these Terms. 

8. Data Privacy 

Storage, use, and sharing of your data shall be governed by the Privacy Policy, which shall be read in reference to these Terms.  

9. Intellectual Property Rights 

All content hosted, generated, or displayed on the Platform, including but not limited to text, graphics, logos, images, digital downloads, software, and proprietary garment designs (collectively, the "Company IP"), is the exclusive property of the Company or its content suppliers and is protected by Indian and international copyright and trademark laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform strictly for personal, non-commercial purposes. You may not extract, scrape, reverse-engineer, reproduce, duplicate, copy, or otherwise commercially exploit any Company IP without our express written consent. 

10. Limitation of Liability 

To the maximum extent permitted by applicable Indian law, the Company, its directors, employees, artisans, and affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising out of or in connection with your use of the Platform or the garments purchased. In no event shall the aggregate liability of the Company regarding any claim against any order exceed the total amount actually paid by you to the Company for that specific order. 

11. Indemnity  

You agree to indemnify, defend, and hold harmless the Company and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party rights. 

12. Disclaimer of Warranties  

Unless expressly stated otherwise under these Terms, the Company disclaims all the representations and warranties, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, and the Platform, Services, and products provided thereunder are provided on an “as is” and “as available” basis. The Company expressly disclaims any warranties on the accuracy of the information provided on, and the uninterrupted or error-free operation of, the Platform, and you expressly agree that your use of the Platform is at your sole risk.  

13. Force Majeure 

The Company shall not be held liable for any failure, delay, or default in the performance of its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control. Such events include, but are not limited to, acts of God, natural disasters, pandemics, strikes, supply chain disruptions, logistics failures, governmental actions, civil unrest, or severe cyber-attacks. 

14. Grievance Redressal Mechanism 

In strict compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Company has established a robust grievance redressal mechanism. Accordingly, any complaint regarding the Platform or the Services provided thereunder may be reported to our appointed Grievance Officer: 

  • Name: Krish Rathod

  • Designation: Grievance Redressal Officer 

  • Phone number: 7338116852

  • Email: help@alore.in 

  • Physical Address: H. No 23, Green Woods, L/O, Sacred Heart Road, Devasandra, Bangalore, Bangalore North, Karnataka, India, 560036 

The GRO shall acknowledge the receipt of any consumer complaint within forty-eight (48) hours and shall endeavour to resolve the grievance comprehensively within one (1) month from the date of receipt. 

15. Governing Law, Jurisdiction, and Arbitration 

These Terms shall be governed by laws of NCT of Delhi, India, without regards to principle of conflict of laws. Alore shall do its best to resolve any dispute amicably. Accordingly, you shall write to us at the above-mentioned GRO for the resolution of any dispute regarding this Platform and the Services provided therein. Failure thereof: Any dispute, claim, controversy, or difference arising out of or in connection with these Terms shall be referred to and finally resolved by binding arbitration conducted by a sole Arbitrator at New Delhi, India, in English Language in accordance with the Arbitration and Conciliation Act, 1996. By accepting these Terms, you explicitly agree to waive your right to litigate disputes in traditional civil courts, opting instead for arbitration.