Refund policy

                                            Cancellation, Return, and Refund  

In accordance with the Terms of Use of this Platform, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, this Cancellation, Return, and Refund Policy (“Policy”) governs any cancellation, return, or refund of any order under this Platform or the Services offered therein. Please read this Policy in part and parcel with the Terms of Use available on this Platform for any clarification on any point of this Policy.  

You understand and agree that any order CANNOT be cancelled once that order is dispatched. Accordingly, you may cancel that order only if it has not been dispatched; otherwise, you will not be eligible for a refund. Feel free to write to us at help@alore.in to know your order status or place your cancellation request.  

The Company reserves the right to cancel your order without prior notice or confirmation and will issue a refund in accordance with this policy.  

All your orders are non-returnable and non-refundable under any circumstances, except under the following specific circumstances:  

To request the Return of Order under any specific circumstance, you shall place your request at help@alore.in within 24 hours of the occurrence of that circumstance, with all the necessary details, including photos and videos of receiving the order, and unboxing the packaging, to the satisfaction of the Grievance Redressal Officer 

Upon approval of any Return Request, we will arrange the return and issue the refund or replacement, as the case may be, after the returned product is successfully quality-inspected at our facility. For any legitimate Cancellation, we will process the cancellation and issue the refund in accordance with this Policy. Any refund issued hereunder shall be processed exclusively to the original mode of payment, or, if the original mode of payment is Cash on Delivery (CoD), directly and exclusively to your bank account within 7-14 business days per the policies of our payment gateway partners. Alternatively, the Company may, in its sole discretion, replace the product with a standard timeline. No refunds or replacements, under any circumstances, shall exceed the order value of the returned or cancelled order. Cash refunds are strictly prohibited. 

Without prejudice to the foregoing, we exchange any order exclusively on the ground of size misfit, no other grounds. To place any exchange request, you shall write to us at help@alore.in within 48 hours of the order delivery, with all the necessary details, including photos and videos, to the satisfaction of the Grievance Redressal Officer. Upon approval, we will arrange the return and process the exchange within a standard timeline after the returned product is successfully quality-inspected at our facility. In the absence of the requested size exchange, the Company may, in its sole discretion, issue a refund in accordance with this Policy.